General return policy:
Due to the health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.
- The goods must be unused.
- The goods must be returned in their original condition & packaging.
- Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
- Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
- The goods must be received back within 30 days from the day of receiving the order.
- Lingerie and items of clothing (available soon) are non-refundable and non-exchangeable.
- Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
- Return form needs to be filed in.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods and refused further actions related to these items.
*Items received that are incorrect must not have the packing opened or tampered with, we must be notified as soon as it is convenient and we will advise full instructions for an exchange. Incorrect products received with security seals or sealed packaging which are opened cannot be returned for an exchange.
Address for not broken items:
PO BOX 228
If you have received a faulty item, please contact us for further instructions to get a free post address. Replacement of faulty items are sent back free of charge.
*The Freepost address is only for the use of returning faulty items from within the UK. When we receive the item back here it will be checked, if the item is not faulty and the Freepost address has been used, then there will be a charge of £3.50 plus vat for the cost of postage.
Any discrepancies or damaged items need to be reported within 24 hours of being delivered.
All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused. Postage costs will apply.
If an item is returned and found not to be faulty, you will be charged for postage to return the item.